Teletext Extra::Frequently Asked Questions

Teletext Extra is brought to you by Teletext, the UK’s leading digital text company and Inview Interactive, a leading producer of electronic programme guides (EPG).

To find out more about Teletext Extra and whether you can receive the service, click here.

For further details, view our demonstration.

If you use the service and want to let us know what you think, please go to the feedback page.

To find out about or register for our panel of advanced users, click here.

Frequently Asked Questions

01. What is Teletext Extra?

Teletext Extra is a new service now available on your set-top box. It replaces and enhances your existing Electronic Programme Guide... more...

02. I have seen Teletext Extra on the same model of set-top box as I have, but it is not available on mine. How do I get it?

Teletext Extra is being made available on selected set-top boxes... more...

03. I have seen Teletext Extra on a different model of set-top box, but it is not available on mine. How do I get it?

Teletext Extra will initially be available on a selected set of set top boxes ... more...

04. How do I access Teletext Extra?

Once you have had an on screen message telling you that the new service is available, just press the Guide button on your remote control... more...

05. How will I know how to use Teletext Extra?

When you enter Teletext Extra for the first time you will be shown comprehensive on-screen instructions as to how to use it... more...

06. I had an on-screen message telling me I needed to leave my set-top box in standby, why is this?

Teletext Extra is periodically updated whilst your set-top box is in standby... more...

07. I keep getting a message about a new service, How can I stop the message appearing on my screen?

Teletext Extra will initially be available on a selected set of set top boxes ... more...

08. Can I go back to my old Guide service?

You can access the service you had before. Please follow the instructions... more...

09. I get the message ‘Overlaps with service updates’ when setting a timer.

Your set top box will warn you if you attempt to set a timer at the same time as Teletext Extra is updated during the night... more...

10. Why have I only got two days of TV listings?

Why have I only got two days of TV listings?...more...

11. My recording was interrupted by a download message, can I avoid this?

You can ensure that a recording is not interrupted by...more...